In 2016, Lowe’s introduced LoweBot, a NAVii autonomous retail service robot by Fellow, to five Lowe’s stores throughout the San Francisco Bay area. After a successful two-year pilot of OSHbot in an Orchard Supply Hardware store, Lowe’s expanded upon the initial promise retail service robots with a proof-of-concept focused on assisting both customers and employees alike. 

For the customer, LoweBot helped find products in multiple languages and effectively navigate the store. For associates, the robot offloaded inventory scanning, price auditing and planogram integrity tasks, enabling employees to spend more time offering their expertise and specialized project knowledge to customers.